Terms of Purchase for Buck Masok

These Terms of Purchase (“Terms”) govern your purchase of products (“Products”) from Buck Masok (“we,” “us,” or “our”) through our website www.buckmasok.com (the “Site”). By placing an order for Products on our Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before making a purchase.

1. Order Placement and Confirmation

1.1 Order Submission

When you place an order on our Site, you are making an offer to purchase the selected Products at the listed price, subject to these Terms. All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or violations of these Terms.

1.2 Order Confirmation

Upon successful submission of your order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This email does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once your order has been processed and accepted, which will include your order number, details of the Products purchased, shipping information, and total amount paid. The contract for the purchase of Products will only be formed when we send the Order Confirmation.

2. Pricing and Payment

2.1 Pricing

All Product prices listed on the Site are in United States Dollars (USD) and include applicable taxes (where required by law). We reserve the right to change product prices at any time without prior notice, but such changes will not affect orders for which we have already sent an Order Confirmation.

2.2 Payment Methods

We accept major credit cards (e.g., Visa, Mastercard, American Express), debit cards, and other secure payment methods as indicated on the Site during checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.

2.3 Payment Processing

Payments will be processed at the time you place your order. If payment is declined, your order will not be processed, and we will notify you via email to resolve the payment issue. We do not store your full payment details; all payment processing is handled by secure third-party payment processors in compliance with industry standards (e.g., PCI DSS).

3. Shipping and Delivery

3.1 Order Processing Time

We aim to process and ship all orders within 1-3 business days of receiving the Order Confirmation. Processing times may be extended during peak periods (e.g., holidays, sales events) or due to unforeseen circumstances (e.g., inventory shortages, shipping delays), and we will notify you via email if there is a significant delay in processing your order.

3.2 Delivery Time

After your order has shipped, the estimated delivery time is 6-12 business days to any destination worldwide. Delivery times are estimates only and may vary based on the shipping destination, customs processing (for international orders), and carrier delays. We are not responsible for delays caused by factors beyond our control (e.g., weather, natural disasters, carrier errors, customs holds).

3.3 Shipping Costs

We offer free global shipping on all orders, with no minimum purchase requirement. No additional shipping fees will be added to your order total during checkout.

3.4 Shipping Tracking

Once your order ships, we will send a shipping confirmation email containing a tracking number and a link to track your package through the carrier’s website. You are responsible for monitoring the status of your shipment using the provided tracking information.

4. Returns and Refunds

4.1 Return Eligibility

You may return any unused, unworn, and undamaged Products (with all original tags, packaging, and accessories intact) for a full refund within 60 days of the delivery date. Custom or personalized Products are not eligible for return unless they are defective or damaged upon receipt.

4.2 Return Process

To initiate a return:

  1. Send an email to our customer service team at [email protected] with your order number, the reason for the return, and photos of the Product (if defective or damaged).
  2. Our team will review your request and, if approved, send you a return authorization number (RA#) and detailed return instructions (including the return shipping address).
  3. Package the Product securely, include the RA# on the package, and ship the Product back to us. You are responsible for the cost of return shipping, unless the return is due to a defective or incorrect Product (in which case we will reimburse your return shipping costs upon receipt and inspection of the Product).

4.3 Refund Processing

Once we receive and inspect the returned Product (to confirm it meets the return eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that refund processing times may vary depending on your payment provider, and it may take additional time for the refund to appear in your account.

4.4 Exceptions

We reserve the right to deny a return or refund if:

  • The Product is used, worn, damaged, or missing original tags/packaging.
  • The return is initiated after the 60-day return period.
  • The Product was a custom or personalized item (unless defective).

5. Product Availability and Errors

5.1 Inventory

Product availability is indicated on the Site (e.g., “In Stock,” “Out of Stock”). We strive to maintain accurate inventory levels, but occasionally, a Product may be out of stock after an order is placed. If this occurs, we will notify you via email as soon as possible to offer a refund, a backorder (if available), or an exchange for another Product.

5.2 Site Errors

We make every effort to ensure that Product descriptions, images, prices, and other information on the Site are accurate. However, we do not warrant that such information is error-free. If we discover an error (e.g., incorrect pricing, misdescription) that affects your order, we will notify you and offer you the option to cancel the order (with a full refund) or proceed with the order at the corrected price/terms.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Buck Masok shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, loss of data, or inconvenience) arising out of or in connection with your purchase of Products, use of the Site, or these Terms. Our total liability for any claim arising from your purchase of Products shall be limited to the total amount you paid for the affected Products.

7. Changes to These Terms

We reserve the right to modify these Terms at any time by posting the updated Terms on the Site. The updated Terms will take effect immediately upon posting. Your continued use of the Site or purchase of Products after the updated Terms are posted constitutes your acceptance of the changes. We recommend reviewing these Terms periodically for updates.

8. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact our customer service team at: