Buckmasen Refund Policy: Transparent Rules for Hassle-Free Refunds

At Buckmasen, we want you to be fully satisfied with your men’s wear purchases. If an item doesn’t meet your expectations, we offer straightforward refund options to ensure a smooth experience. This Refund Policy outlines the eligibility criteria, application process, and timelines for refunds—so you know exactly what to expect when requesting a refund.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

Timeframe: Refunds must be requested within 30 days of the delivery date (as confirmed by the shipping carrier’s tracking information). Requests made after this period will not be accepted, except in cases of defective or incorrect items (see Section 4).
Item Condition: The item must be in its original, unused, and unaltered state—this includes:
All tags (brand tags, size tags, etc.) attached and undamaged.
No signs of wear, washing, ironing, or stains.
Original packaging (e.g., garment bags, boxes) intact (if applicable).
Excluded Items: The following items are non-refundable unless they are defective or we shipped the wrong product:
Final-sale items (clearly marked as “Final Sale” on the product page or during checkout).
Custom or personalized items (e.g., monogrammed shirts, made-to-measure suits) that were created based on your specific requests.
Underwear, socks, or other intimate apparel (for hygiene reasons).

2. How to Request a Refund

Follow these simple steps to submit a refund request:

Step 1: Initiate the Request

Contact our customer service team at [email protected] with the following information (missing details may delay your request):

Your full name (as it appears on your order).
Order number (found in your order confirmation email or account dashboard).
The name and SKU of the item(s) you want to refund.
Reason for the refund (e.g., “size doesn’t fit,” “style mismatch,” “item arrived damaged”).
Photos of the item (including tags and any defects, if applicable)—this helps us verify condition quickly.

Step 2: Receive Return Instructions

Once we review your request and confirm eligibility, we’ll send you an email within 24–48 business hours (Monday–Friday) with:

A pre-paid return label (for standard domestic orders) to ship the item back to our warehouse.
The return address (specific to our fulfillment center—do not use the shipping address from your order).
A unique return authorization (RA) number—write this number on the outside of the return package (missing RA numbers may result in delayed processing).

Step 3: Ship the Item Back

Pack the eligible item securely (using the original packaging if possible) and attach the pre-paid return label.
Drop off the package at the designated shipping carrier (as noted in our instructions—e.g., FedEx, UPS).
Keep the return tracking number provided by the carrier—this allows you to monitor the package’s delivery to our warehouse, and helps us locate your item quickly if there are delays.

3. Refund Processing: Timeline & Method

a. Processing Timeline

Warehouse Inspection: Once our warehouse receives your returned item (typically 3–5 business days after you ship it), we will inspect it to confirm it meets the eligibility criteria.
Refund Approval/Rejection: We will notify you via email within 2 business days of inspection:
If approved: Your refund will be processed immediately.
If rejected: We will explain the reason (e.g., item is damaged, tags are missing) and offer to ship the item back to you (at your cost, unless the rejection is due to our error).
Refund Crediting: The time it takes for the refund to appear in your account depends on your original payment method:
Credit/debit cards: 5–7 business days (varies by bank or card issuer).
PayPal: 2–3 business days.
Apple Pay/Google Pay: 3–5 business days.

b. Refund Amount

Standard Refunds: You will receive a refund for the full purchase price of the item(s) (excluding any original shipping costs, unless the refund is due to our mistake—e.g., defective item, wrong order).
Promotional Orders: If you purchased the item using a discount code or during a sale, the refund will be issued for the amount you actually paid (not the original retail price).

4. Special Cases: Defective or Incorrect Items

If you receive an item that is defective (e.g., faulty stitching, torn fabric, broken zippers) or incorrect (e.g., wrong size, wrong color, wrong style—our error), we offer enhanced refund support:

Timeframe: You can request a refund for defective/incorrect items within 45 days of delivery (extended beyond the standard 30 days to give you time to notice issues).
No Condition Restrictions: Even if you have tried on the item (to check for defects), we will still process the refund—just ensure tags are attached (if possible) and the item is not further damaged.
Covered Costs: We will cover all return shipping costs (we’ll send a pre-paid label for domestic and international orders) and refund the full purchase price plus any original shipping fees you paid.
Fast Processing: Defective/incorrect item refunds are prioritized—we aim to approve and process these within 1 business day of warehouse inspection.

5. Refund Exceptions & Limitations

Lost or Damaged in Transit: If your returned package is lost or damaged while being shipped back to us, we cannot process a refund unless you purchased shipping insurance (optional at checkout) or the loss/damage is due to the carrier’s error. We recommend using the pre-paid label we provide, as it includes basic tracking and liability coverage.
Late Deliveries: Refunds will not be issued for delays in delivery caused by shipping carriers (e.g., weather, customs hold-ups) or incorrect shipping addresses provided by you. If you need to change your shipping address after placing an order, contact us immediately—we can only modify addresses if the order hasn’t shipped yet.
Change of Mind After Use: We cannot refund items that have been worn, washed, or altered, even if you change your mind after using them.

6. How to Check Refund Status

If you want to track the progress of your refund:

Track the Return Package: Use the return tracking number to monitor delivery to our warehouse (via the carrier’s website).
Contact Us: Email our customer service team at [email protected] with your order number and RA number—we’ll share the latest update (e.g., “package received,” “refund processed”).

7. Contact Us for Refund Questions

If you have questions about our refund policy, need help submitting a request, or want to follow up on a pending refund, reach out to us at:

Email: [email protected]
Subject Line: “Refund Request” or “Refund Status Inquiry”

We respond to all refund-related inquiries within 24 business hours and are happy to assist with any issues.

At Buckmasen, we believe refunds should be simple and stress-free. We strive to process every eligible refund quickly and fairly, so you can shop with confidence knowing your satisfaction is our priority.