Buckmasen Shipping Policy: Clear Details for Your Order Delivery

At Buckmasen, we aim to ensure your men’s wear orders are delivered efficiently and reliably. This Shipping Policy outlines our delivery scope, processing timelines, shipping costs, and how we handle common delivery-related issues—so you know what to expect from the moment you place your order to when it arrives at your door.

1. Shipping Scope & Eligible Locations

We currently offer shipping to the following regions. Please note that some remote areas may have limited delivery options or additional requirements:

  • Domestic Shipping: All 50 states of the U.S., including Puerto Rico and Hawaii (excludes U.S. territories not listed here).
  • International Shipping: Select countries across Europe (e.g., UK, France, Germany, Italy), Canada, Australia, and Japan. To confirm if your location is eligible, enter your shipping address during checkout—unavailable locations will be flagged before you complete your order.
  • Restricted Areas: We cannot ship to P.O. boxes, military addresses (APO/FPO), or locations with ongoing customs restrictions or logistical limitations. If you provide an ineligible address, we will contact you to update it; failure to do so may result in order cancellation.

2. Order Processing Timeline

Before your order ships, we need to process, pack, and verify it to ensure accuracy. Our processing timelines are as follows:

  • Standard Processing: Most orders are processed within 1–2 business days (Monday–Friday, excluding weekends and public holidays like Christmas, Thanksgiving, and New Year’s Day).
  • Custom/Personalized Items: Orders for custom products (e.g., monogrammed shirts, made-to-measure suits) require additional processing time—typically 3–5 business days—as these items are crafted to your specific requests.
  • Processing Delays: During peak periods (e.g., end-of-season sales, Black Friday, holiday shopping seasons), processing may take up to 3 business days due to higher order volume. We will notify you via email if your order experiences unexpected delays beyond this timeframe.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers (e.g., FedEx, UPS, USPS for domestic orders; DHL for international orders) to offer different shipping speeds. Delivery timelines start after your order is processed (not from the date you place the order) and do not include weekends or holidays.

a. Domestic Shipping Methods

  • Standard Shipping: Delivers within 3–5 business days, with carriers including USPS and UPS Ground. This is our most common shipping option for domestic orders, balancing speed and cost for everyday purchases.
  • Expedited Shipping: Delivers within 2–3 business days, using carriers like FedEx 2Day or UPS 2nd Day Air. This option is ideal if you need your order sooner (e.g., for a special event) but don’t require overnight delivery.
  • Priority Shipping: Delivers within 1–2 business days, via carriers such as FedEx Overnight or UPS Next Day Air. This is our fastest domestic option, recommended for urgent orders that need to arrive quickly.

b. International Shipping Methods

International delivery timelines include time for customs clearance (which may add 1–3 business days and is beyond our control):

  • Standard International Shipping: Delivers within 7–10 business days after customs clearance, using carriers like DHL Economy or UPS Worldwide Economy. This option is suitable for non-urgent international orders, offering a cost-effective way to ship items globally.
  • Express International Shipping: Delivers within 3–5 business days after customs clearance, via carriers such as DHL Express or UPS Worldwide Express. This is the faster international option, ideal if you need your order to arrive quickly across borders.

4. Shipping Cost Calculation

Shipping costs are determined by three factors: your shipping location (domestic vs. international), the weight and dimensions of your order, and the shipping method you select. You can view the exact shipping cost for your order before checkout by:

  1. Adding items to your cart.
  2. Proceeding to checkout and entering your shipping address.
  3. Selecting your preferred shipping method—your total shipping cost will be displayed in the “Shipping” section of the checkout page.

Key Notes on Shipping Costs:

  • Domestic Costs: For standard domestic shipping, costs typically range from \(8 to \)15 (based on order weight, with heavier items like coats or multiple-piece orders costing more). Expedited and priority shipping costs increase with speed (e.g., expedited may range from \(18 to \)25, while priority can be \(28 to \)35 for most orders).
  • International Costs: International shipping costs include base shipping fees plus any carrier-related surcharges (e.g., remote area fees). For standard international shipping, costs start at \(25 (for lightweight orders like a single shirt) and increase with order size and distance—heavier orders (e.g., a jacket and pants set) or shipments to more distant countries (e.g., Australia from the U.S.) may cost \)40 or more.
  • Cost Adjustments: If you modify your order (e.g., add/remove items) after initial checkout, we will re-calculate the shipping cost and notify you of any changes before processing the updated order.

5. Order Tracking

Once your order ships, we will send a shipping confirmation email to the address you provided during checkout. This email includes:

  • A unique tracking number.
  • A direct link to the carrier’s website (e.g., FedEx Tracking, UPS Tracking) where you can monitor your order’s status (e.g., “in transit,” “out for delivery,” “delivered”).
  • Estimated delivery date (as provided by the carrier—note that this is an estimate and may change due to weather, carrier delays, or customs hold-ups).

If you do not receive the shipping confirmation email within 1 business day of your order being processed, check your spam folder first. If it’s still missing, contact us at [email protected] with your order number, and we will resend the tracking details.

6. Customs, Duties, & Taxes (International Orders)

For international orders, please note that:

  • Customs Clearance: Your order may be subject to inspection by the customs authority of your country. This process is mandatory and can cause delays beyond the estimated delivery timeline—we have no control over customs processing times.
  • Duties & Taxes: International orders may incur import duties, taxes, or fees imposed by your country’s government. These charges are not included in your order total or shipping cost—you (the recipient) are responsible for paying them upon delivery (or before delivery, depending on your country’s requirements).
  • Policy Variations: Duties and tax rates vary by country and order value. We recommend checking with your local customs office before placing an international order to understand the potential additional costs. If you refuse to pay these charges and the order is returned to us, you will be responsible for the original shipping cost plus the cost of returning the order to our warehouse—these costs will be deducted from any refund you request.

7. Delivery Issues & Resolution

We want your order to arrive safely and on time. If you encounter any delivery-related problems, here’s how we can help:

a. Missing or Lost Orders

  • If your tracking information shows the order as “delivered” but you have not received it, first check with household members, neighbors, or your building management (e.g., front desk, mailroom)—carriers sometimes leave packages with trusted parties.
  • If the order is still missing 48 hours after the “delivered” status is updated, contact us at [email protected] with your order number and tracking number. We will file a claim with the carrier to investigate. Resolution timelines vary by carrier but typically take 5–7 business days. If the carrier confirms the order is lost, we will offer to reship the order (at no additional cost to you) or process a refund.

b. Damaged Orders

  • If your order arrives with damaged items (e.g., torn fabric, broken zippers, damaged packaging), take photos of the item and the packaging immediately.
  • Contact us within 48 hours of delivery at [email protected] with your order number, photos of the damage, and a description of the issue. We will arrange for a replacement (if the item is in stock) or process a refund—we may ask you to return the damaged item (we will cover the return shipping cost).

c. Wrong Address Deliveries

  • If you provided an incorrect shipping address during checkout and the order has not yet shipped, contact us immediately at [email protected]—we can update the address if the order is still in processing.
  • If the order has already shipped to the wrong address, we cannot redirect it mid-transit. You will need to coordinate with the carrier to retrieve the package (if possible). If the order is returned to us due to an incorrect address, we can reship it to the correct address (you will be responsible for the new shipping cost) or process a refund (minus the original shipping cost).

8. Contact Us for Shipping Questions

If you have questions about shipping (e.g., eligible locations, cost estimates, tracking issues) or need help resolving a delivery problem, contact our customer service team at:

We respond to all shipping-related questions within 24 business hours (Monday–Friday) and will work with you to find a timely resolution.

At Buckmasen, we strive to make the shipping process as smooth as possible. We partner with reliable carriers, provide clear tracking, and offer support for delivery issues—so you can shop with confidence knowing your order is in good hands.